Vibrant & Balanced Wellness Inc. | www.jodiecapling.ca


 

Last updated: June 15, 2026

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Vibrant & Balanced Wellness Inc. (the "Company", "we", "us" or "our") respects privacy and is committed to collecting, using, disclosing, retaining and protecting personal information in a manner that is reasonable, transparent and proportionate to the nature of our website and wellness-related services. This Privacy Policy explains how we handle personal information in connection with www.jodiecapling.ca, related contact forms, email communications, educational content, promotional activities, blog or comment features, and any payment or third-party tools that may be made available through or in connection with the website.
This Privacy Policy is intended for website visitors, prospective clients, subscribers, commenters and other individuals who interact with us online. It does not replace any separate client intake forms, service agreements, informed consent documents, confidentiality notices or privacy terms that may apply if an individual becomes a client or participates in a specific program or service.

1. Privacy Laws and Accountability
The Company is based in British Columbia and may provide information, communications or services to individuals across Canada. We will comply with applicable Canadian private-sector privacy laws, including the Personal Information Protection and Electronic Documents Act (Canada) and the British Columbia Personal Information Protection Act, to the extent they apply to our activities. The Company is responsible for personal information under its control, including personal information processed by service providers on our behalf.  

2. Personal Information We Collect
We collect personal information only as reasonably necessary for the purposes identified in this Privacy Policy or otherwise explained at the time of collection. The specific information collected will depend on how an individual uses the website or communicates with us.
Information provided by you
Contact and inquiry information, such as name, email address, telephone number, mailing address, province or city, preferred method of contact, and the content of messages submitted through a contact form or email.
Newsletter, marketing and event information, such as email address, subscription preferences, interests, consent records, and engagement with communications.
Blog, comment or interactive information, such as display name, comment content, profile details provided by the user, and moderation-related information.
Payment or transaction information, if payment functionality is later enabled, such as billing contact details, transaction confirmation, purchase history, and limited payment details received from a payment processor. We do not intend to store full payment card numbers on the website.
Health, wellness or lifestyle information voluntarily included in an inquiry. General website forms are not intended for detailed medical histories, lab reports, medication lists, emergency requests or other sensitive medical records unless we expressly request that information through an appropriate channel.
Information collected automatically
Technical and usage data, such as IP address, device type, browser type, operating system, referring page, pages visited, approximate location, date and time of visits, error logs and interaction data.
Cookies and similar technologies, including analytics cookies, preference cookies, security cookies, embedded media tools, anti-spam tools or social media plugins, depending on the website features enabled from time to time.
Information from third parties
We may receive limited information from service providers and third-party platforms, such as website hosting providers, form tools, email marketing providers, analytics providers, spam-prevention tools, booking tools, payment processors, social media platforms or referral sources, where permitted by law and consistent with the purposes described in this Privacy Policy.

3. Purposes for Collection, Use and Disclosure
We may collect, use and disclose personal information for the following purposes:
to operate, maintain, secure, troubleshoot, improve and personalize the website;
to respond to inquiries, contact requests, questions, comments, feedback and prospective-client communications;
to provide educational, promotional and general wellness-related content about the Company, Jodie Capling and available programs or services;
to send newsletters, announcements, resources, event information, offers or other marketing communications where we have consent or another lawful basis to do so;
to manage blog comments, interactive features, moderation, community safety and content standards;
to process transactions, payments, receipts, refunds or related records if payment processing is offered through or linked from the website;
to understand website usage, measure engagement, evaluate marketing effectiveness, develop content and improve user experience;
to protect the website, users, the Company and others from fraud, misuse, security incidents, unlawful activity or violations of website terms;
to maintain records, administer consents, comply with legal, regulatory, tax, accounting and insurance obligations, and enforce or defend legal rights; and
for any other purpose that is disclosed to and consented to by the individual, or otherwise permitted or required by law.

4. Consent and Marketing Communications
We generally rely on consent to collect, use or disclose personal information, except where another basis is permitted or required by law. Consent may be express, such as checking a box to subscribe to a newsletter, or implied, such as when an individual submits a contact form, and it is reasonable for us to use the information to respond. The form of consent will be proportionate to the sensitivity of the information and the individual's reasonable expectations.
Individuals may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to respond to an inquiry, provide requested information, maintain a subscription, process a transaction or deliver a requested service.
Where we send commercial electronic messages, we will endeavour to do so in accordance with Canada’s Anti-Spam Legislation and other applicable laws. Unsubscribing from marketing communications will not prevent us from sending necessary transactional, administrative or legally required communications.

5. Disclosure to Service Providers and Other Parties
We do not sell personal information. We may disclose personal information in the following circumstances:
to service providers that host, operate, support or secure the website or provide forms, email, analytics, payment processing, scheduling, customer relationship management, anti-spam, cloud storage, professional advisory or similar services;
to contractors, team members or advisors who require the information to assist the Company, respond to inquiries, support website operations or provide professional services to the Company;
to payment processors and financial institutions where necessary to complete a transaction, confirm payment, detect fraud or process refunds;
to comply with lawful requests, court orders, regulatory requirements, tax obligations, insurance obligations or legal proceedings;
to prevent, investigate or respond to fraud, security incidents, misuse, harm or suspected unlawful activity;
in connection with a business transaction involving the Company, such as a reorganization, financing, merger, sale or transfer of assets, subject to appropriate safeguards and legal requirements; and
with the individual’s consent or as otherwise permitted or required by law.

6. Third-Party Tools, Plugins and Cross-Border Processing
The website may use third-party plugins or tools, including website hosting, analytics, embedded media, contact forms, email marketing, anti-spam, security, social media or payment tools. These third parties may collect, process, store or access personal information in accordance with their own terms and privacy policies, as well as any agreements they have with the Company. Some service providers may process or store personal information outside British Columbia or outside Canada. Where personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access requests by courts, law enforcement or government authorities. We use contractual, technical and organizational measures that are reasonable in the circumstances to protect personal information handled by service providers.

7. Cookies and Analytics
The website may use cookies, pixels, tags, local storage and similar technologies to make the website function, remember preferences, maintain security, measure usage, understand traffic sources, improve content and support marketing activities. Browser settings may allow individuals to block or delete cookies, although doing so may affect website functionality. If we use analytics or advertising tools, we may receive aggregated or pseudonymous reports about website usage and engagement.

8. Sensitive Health and Wellness Information
The website is primarily promotional and educational and is intended to support general inquiries. Individuals should not submit detailed health records, urgent medical concerns, highly sensitive personal information or information about another person through a general website form unless specifically requested and authorized.
If an individual voluntarily includes health, wellness, lifestyle or similar sensitive information in an inquiry, we will use that information only for the purpose of reviewing and responding to the inquiry, arranging appropriate next steps, maintaining necessary records, or as otherwise consented to or permitted by law. The website is not monitored for emergencies. For medical emergencies or urgent health concerns, individuals should contact emergency services or a qualified health care provider.

9. Safeguards, Retention and Incident Response
We use administrative, technical and physical safeguards that are reasonable in the circumstances and proportionate to the sensitivity of the personal information. Safeguards may include access controls, password protection, secure hosting, encryption where appropriate, vendor management, confidentiality obligations, staff or contractor direction, backups, malware protection and procedures for responding to privacy or security incidents.
No website, email system or online platform can be guaranteed to be completely secure. Individuals should use caution when deciding what information to submit online.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for compatible purposes, to meet legal, regulatory, tax, accounting, insurance or dispute-resolution requirements, or as otherwise permitted or required by law. When personal information is no longer required, we will delete, anonymize or securely dispose of it, subject to technical, legal and backup-system limitations.
We will assess privacy and security incidents in accordance with applicable law. Where notification or reporting is required, we will notify affected individuals, regulators or other parties as required by law and in the manner required by law.

10. Access, Correction and Privacy Requests
Individuals may request access to their personal information under our control and to have inaccurate or incomplete information corrected, subject to limited exceptions under applicable law. We may need to verify identity before responding. We will respond within the time required by applicable law or, where no specific time applies, within a reasonable time. Individuals may also contact us to ask questions, withdraw consent, update subscription preferences, raise concerns or make a privacy complaint. We will review complaints and take steps that are reasonable in the circumstances to address substantiated concerns.  

11. Public Comments and User Submissions
If the website permits comments or other public interaction, the information submitted for public posting, such as a display name and comment content, may be visible to other users and indexed by search engines. Individuals should not post personal information, health information or confidential information in public areas. We may moderate, remove or decline to publish submissions in accordance with our Terms of Use and community standards.

12. Children and Minors
The website is not directed to children. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If a minor uses the website or submits information, a parent or guardian should supervise the interaction and contact us if they believe personal information has been submitted without appropriate consent.

13. Links and Changes to this Privacy Policy
The website may contain links to external websites, social media pages, embedded content or third-party services that are not operated by the Company. We are not responsible for the privacy practices, security or content of those third parties. Individuals should review the privacy terms that apply to any third-party website or service. We may update this Privacy Policy from time to time by posting a revised version on the website. The effective date will be updated when changes are made. 

14. Contact
Questions, requests or complaints about this Privacy Policy or the Company’s privacy practices may be directed to:
Privacy Officer


Vibrant & Balanced Wellness Inc.


Email: jodie@jodiecapling.ca


Website: www.jodiecapling.ca

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